|
Level |
Service Provided |
|
|
24/7 phone and email Support All upgrades (major and minor releases while contract is in place) Development support |
|
|
24/7 phone and email support All minor release upgrades (bug fixes and patches) Development support |
|
|
24/7 email Support All minor release upgrades (bug fixes and patches) No Development support |
|
|
Business hour support All minor release upgrades (bug fixes and patches) No Development support |