• Products Overview
• Virtual Directory Server
• LDAP Proxy
• Federated Identity Suite
• Schedule a product DEMO

Non-Contract Support

All customers not contracting support and maintenance from Symlabs are directed to receive billable support. In addition there is access to online resources (these resources plus premium services are also available to customers with one of the above support and maintenance contracts). There are two choices for accessing Symlabs' support services:

1. Via Website, technical staff will answer all e-mails within 48 hours. The customer may be contacted during this period for further clarification of the situation or questions if needed. Resources available:

   1. Online Documents
   2. FAQs
   3. support@symlabs.com
   4. Customer access section via login
      1. Release notes
      2. Bug tracking
      3. Manuals, guides
      4. Downloads for fixes

2. Via Phone (Support via access number in Europe or North America)