Response Times

Based on the time that it would take the support analyst in charge to contact the customer to start investigating the incident, measured in hours:

All incidents related to custom developed scripts for tailored solutions would initially be given a P3 priority.

About Symlabs

Symlabs focuses on Identity Management. We offer "standards based" software components like the Symlabs Virtual Directory Server, Symlabs LDAP Proxy and the Symlabs Federated Identity Suite. We also offer software support, training and professional services.